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Your satisfaction is our priority
Last updated: October 2025
We stand behind the quality of our service. If you're not completely satisfied with your recipicity premium subscription, you can request a full refund within 14 days of your purchase. No questions asked.
You are eligible for a full refund if:
Important: Refunds are only available for premium subscription purchases. Free accounts and voluntary donations are not eligible for refunds.
To request a refund, please follow these simple steps:
Send an email to [email protected] with "Refund Request" in the subject line
Provide your account email address and the approximate date of purchase
While not required, we appreciate any feedback about why you're requesting a refund to help us improve
We'll process your request and send you a confirmation email within 1-2 business days
We review your refund request and send a confirmation email
Once approved, we process the refund through our payment processor (Paddle)
Your bank or payment provider processes the refund to your original payment method
Total timeline: Most refunds are completed within 7-15 business days from the date of your request, depending on your payment provider.
When you request a refund, your premium subscription will be cancelled immediately. Please note:
Refunds may not be granted in the following circumstances:
If you have any questions about our refund policy or need assistance with a refund request, our support team is here to help.
Email: [email protected]
Subject Line:Include "Refund Question" or "Refund Request"
Response Time: We typically respond within 1-2 business days
This refund policy is provided by recipicity LLC, the operator of the recipicity platform. We are committed to providing excellent service and customer satisfaction. This policy may be updated from time to time, and any changes will be posted on this page with an updated "Last updated" date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.